Shipping

Last updated: 2026-05-19

Shipping and Delivery — Fast, Trackable Deliveries Across the EU

We ship all orders from our warehouse in Poland to every EU country using established carriers (DPD, UPS, DHL, GLS, and Schenker). Standard total delivery time is 4–8 business days, including our order processing.

Quick Facts About Our Shipping

Primary carriers: DPD and UPS for parcels; DHL and GLS as alternatives; Schenker for pallet shipments.
Order processing time: 1–3 business days from order confirmation to dispatch from our warehouse.
Tracking: A tracking number is always sent by email when your order leaves our warehouse — please check your spam and trash folders if you do not see it.
EU-internal shipments: No customs duties, no import VAT charges — all prices shown in checkout are final.
Your responsibility: Track your parcel and stay in contact with the carrier — couriers do not always notify the recipient before delivery.

Our Carriers and Delivery Times

We work with five established carriers, selected based on parcel size, weight, and destination country. The transit times below refer to the carrier's transport time only — our internal order processing of 1–3 business days is added on top.

Carrier	Transit Time	Best For	Delivery Method
DPD	2–5 business days	Standard parcels across Central and Western Europe	Local pickup point (private customers) or door delivery (business addresses). Home delivery can usually be arranged via DPD's own app or tracking page.
UPS	2–4 business days	Multi-package shipments and locations where other carriers are limited	Door or local access point. You can change delivery preferences directly with UPS using your tracking number.
DHL	3–6 business days	Alternative carrier for parcels to specific countries and remote areas	Delivery to door or service point. Reliable in Germany, Austria, and the Nordics.
GLS	3–5 business days	Central and Eastern European destinations	Door delivery or ParcelShop pickup point.
Schenker	5–10 business days	Pallet shipments (heavy or bulky goods)	Business address or terminal collection.
DHL Express / UPS Express	1–3 business days	Urgent smaller parcels — business and private customers	Door delivery included. Higher shipping cost.

Estimated Total Delivery Time by Region

Total delivery time depends on the destination country. The following ranges include our 1–3 business days of order processing plus the carrier's transit time:

Germany, Czech Republic, Slovakia, Austria: 4–6 business days
Netherlands, Belgium, Denmark, Hungary, Lithuania: 5–7 business days
France, Italy, Spain, Sweden, Finland, Estonia, Latvia: 6–9 business days
Portugal, Ireland, Greece, Bulgaria, Romania, southern Italy: 7–12 business days
Express shipments (DHL Express / UPS Express): 2–5 business days to most EU destinations

Certain products (tents, greenhouses, fans, specific tools) are stocked at our suppliers' warehouses and may add up to one additional week to the lead time. We will notify you by email if a significant delay occurs.

We cannot guarantee exact delivery dates. Carrier networks, weather conditions, and seasonal volume peaks (Black Friday, Christmas) all affect transit times beyond our control.

Tracking Your Order

A tracking number is sent to your registered email address the moment your parcel leaves our warehouse. Use the links below to follow your shipment in real time on the carrier's own tracking system.

Shipping Costs

The shipping cost is always displayed in the checkout before you complete your order. The price is calculated automatically based on:

Product weight and dimensions
Destination country
Selected carrier and service level
Oversized items (longer than 1 metre receive an automatic dimensional surcharge)

For exceptionally heavy or bulky items, the shipping price may be adjusted manually in rare cases. If this applies to your order, we will contact you before dispatch — you will never be charged a higher shipping fee than what you saw in checkout without approving it first.

Important Information Before You Order

Provide Correct Contact Details

We communicate almost exclusively by email, and couriers send delivery notifications by SMS. Incorrect contact details are the most common cause of failed deliveries. Please verify your phone number and email address at checkout, and check that our messages do not end up in your spam folder.

Be Available When the Courier Arrives

If you are not available when the courier attempts delivery, the parcel may be returned to us — which results in additional costs for you. Carrier procedures vary:

UPS offers the most flexibility — you can redirect the parcel, change the delivery date, or request collection at a UPS Access Point directly through your tracking link.
DPD typically makes only one delivery attempt and does not always contact the recipient by phone or SMS in advance. Use the DPD tracking link to arrange a pickup point or rebook the delivery.
DHL and GLS usually attempt delivery two to three times before the parcel is sent to a local pickup point.

Invoices Are Sent at Dispatch, Not at Delivery

Invoices are issued and emailed at the moment your order leaves our warehouse, not when the parcel arrives. Please keep this in mind if you need the invoice for your company's accounting records.

EU VAT and Cross-Border Shipping

All prices in our shop are shown both excluding and including VAT. For business customers within the EU (excluding Poland), we apply the reverse-charge mechanism when a valid VAT number is provided and verified through VIES — meaning you are invoiced without VAT and account for it in your own country. Verify your VAT number at checkout to ensure correct invoicing.

Frequently Asked Questions

How long will my delivery take?

Total delivery time is typically 4–8 business days for most EU destinations (1–3 business days of order processing + 3–5 business days of transit). Express shipments take 2–5 business days. See the regional breakdown above for country-specific estimates.

Do you offer free shipping?

No. Because our products vary significantly in size and weight (from small accessories to pallet shipments of tool cabinets and greenhouses), flat-rate or free shipping is not commercially viable. The actual shipping cost is always shown in the checkout before you place your order.

Do you ship outside the European Union?

Currently we ship to all EU member states. For shipments to the United Kingdom, Norway, Switzerland, or other non-EU destinations, please contact us directly for a custom quote — customs procedures and import duties apply in those cases.

Will I need to pay customs duties or import VAT?

No. All shipments within the EU are duty-free and exempt from import VAT, as we ship from Poland — an EU member state. The price shown in checkout is the final price.

What if my parcel does not arrive?

First, track the parcel using the tracking link from your dispatch confirmation email. If the status shows "delivered" but you have not received it, contact the carrier's customer service directly — they have the most accurate information about the parcel's physical location. You can also contact us by email and we will assist you.

Can I have the parcel delivered to my door instead of a pickup point?

Yes, in most cases. For DPD, DHL, and GLS, you can request home delivery directly through their tracking page or app once the parcel is in transit. For UPS, you can manage delivery preferences from your tracking link. Express services (DHL Express / UPS Express) include door delivery by default.

What happens if I do not collect my parcel in time?

The parcel is returned to our warehouse in Poland, and you will be charged for the return shipping plus a new dispatch fee if you still want the item. Most pickup points hold parcels for 7–14 days — track your shipment and collect it within that window.

Can I change the delivery address after placing my order?

If the order has not yet left our warehouse, contact us immediately by email and we will update the address. Once the parcel is in transit, address changes must be requested directly with the carrier through your tracking link — UPS and DHL handle this most flexibly.

Questions about a specific order? Contact us by email and we will reply as soon as possible.

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