Last updated: 2026-07-19
Shipping and Delivery — Fast, Trackable Deliveries From Our Large Warehouse
We ship all orders from our warehouse in Poland using established carriers (DPD, UPS, DHL and Schenker) across the EU. Normal total delivery time is 4–7 business days, including our order processing.
Please note that in most cases the sender shown will be "Umbrella NetCon Sp. z o.o.", our Polish logistics partner. Some packages are shipped directly from our distributors' warehouses, both within Sweden and across the EU.
Delivery at a Glance
- Standard carrier: DPD (~4–5 business days). UPS, DHL and Schenker are used as alternatives depending on the package and destination.
- Processing time on our end: 1–3 business days before the package leaves the warehouse.
- Tracking: A tracking number is always sent by email — please also check your spam and junk folders.
- Your responsibility: Track your package yourself and stay in contact with the carrier — couriers don't always notify the recipient.
Overview of Our Shipping Methods and Delivery Times
We use four main carriers depending on the package's size, weight and delivery destination. The delivery times below refer to the carrier's transit time — our order processing time of 1–3 business days is added on top of this.
| Carrier | Delivery Time | Used For | Delivery Method |
|---|---|---|---|
| DPD | 4–5 business days | Standard choice for most packages | Local pickup point (private customers) or door delivery (businesses). Home delivery can be arranged with the pickup partner. |
| UPS | 3–4 business days | Multi-parcel shipments and locations where other options aren't available | Door delivery or local pickup point. You can change the delivery method and date yourself via UPS. |
| DHL 24 | 4–5 business days (more remote areas: 5–6 business days) | Alternative when DPD/UPS aren't optimal | High-quality pickup points. |
| Schenker | Approximately one week | Pallet shipments | Business address or terminal. |
| DHL Express / UPS Express | 1–3 business days | Urgent smaller packages — businesses and private customers | Home delivery to the door. Higher shipping cost. |
Total Delivery Time — Example Calculation
The total time from order to delivery is the carrier's transit time plus our warehouse processing time. In practice, this means:
- Standard order with DPD: 1–3 business days (processing) + 4–5 business days (shipping) = 5–8 business days total.
- Express order with UPS Express: 1–2 business days (processing) + 1–3 business days (shipping) = 2–5 business days total.
- Certain products (tents, greenhouses, fans, selected tools) are stocked by our suppliers and may have up to an extra week's lead time. We will notify you if significant delays occur.
We unfortunately cannot guarantee exact delivery times — too many factors are outside our control (carrier schedules, weather, customs checks, etc.).
Track Your Package
A tracking number is always sent by email once your order leaves our warehouse. Use the links below to follow your delivery in real time with the relevant carrier.
Shipping Costs
The shipping cost is always shown at checkout before you complete your order. The price is calculated automatically based on the following factors:
- Product weight and volume
- Selected shipping method
- Bulky products (over 1 metre incur an automatic shipping surcharge)
For exceptionally heavy or bulky products, the shipping cost may in rare cases be adjusted manually. If so, we will contact you before delivery — you will never be charged a higher shipping cost than the one shown at checkout without first approving it.
Important to Know Before You Order
Provide a Correct Mobile Number and Email Address
We communicate almost exclusively by email, and carriers send delivery notifications by SMS. Incorrect contact details are the most common cause of missed deliveries. Please also check that our emails haven't ended up in your spam or junk folder.
You Are Responsible for Being Available When the Package Arrives
If you're not available when the courier arrives, the package risks being returned — which results in extra costs for you. Different carriers work differently:
- UPS offers the best service and lets you control where and when the package is delivered.
- DPD usually only makes one delivery attempt and doesn't always contact the recipient by phone or SMS. Call DPD customer service to arrange delivery or pickup details.
Invoices Are Sent on Delivery — Not on Arrival
Any invoices are issued and sent by email at the time we hand over the package, or within a few days afterward — not when it arrives at your address. Keep this in mind if you need the invoice for your company's bookkeeping.
Frequently Asked Questions About Shipping and Delivery
How long does delivery take in total?
Total delivery time is usually 4–7 business days (1–3 business days of order processing on our end + 3–5 business days of shipping). Express deliveries with DHL Express or UPS Express take 2–5 business days in total.
Do you offer free shipping?
Not unless otherwise stated. Since our products vary greatly in size and weight (from small accessories to pallet deliveries of tool cabinets and greenhouses), free shipping isn't realistic across the board. The actual shipping cost is always shown at checkout before you order.
What do I do if my package doesn't arrive?
First, track your package using the links above with the tracking number you received in your confirmation email. If the package shows as "delivered" but you haven't received it, contact the carrier's customer service directly — they have the best visibility into where the package physically is. You can also contact us if you need help.
Can I have the package delivered to my door instead of a pickup point?
Yes, in most cases. For DPD packages, you can arrange this yourself with the pickup partner or via their app. For UPS packages, you can manage delivery directly through the UPS tracking tool. For express deliveries (DHL/UPS Express), home delivery is standard.
Do you deliver outside Sweden?
Yes. We ship from our warehouse in Poland across the EU. For orders from other EU countries, visit our sister site protoolsupply.eu.
What happens if I don't collect my package in time?
The package will be returned to us, and you will be charged for the return shipping and any new dispatch cost if you still want the item. Please keep an eye on tracking and collect your package within the deadline stated by the pickup point (usually 7–14 days).
Have a question about a specific order? Contact us by email and we'll get back to you as soon as we can.