Last updated: 2026-09-28
1. Prices
All prices are shown in the currency you select (SEK or EUR) and include VAT, unless otherwise stated. You can choose to view prices excluding VAT on our website. We reserve the right to adjust prices in the event of changes in exchange rates, supplier prices, typographical errors or obvious inaccuracies. The price that applies to your order is the one shown when you place it.
2. Orders
- Orders are placed through our online store.
- By placing an order, you consent to your customer details being processed in order to handle your order, delivery, returns, warranty claims and customer service.
- We process your data in accordance with applicable data protection legislation and our privacy policy.
- An order becomes binding only once we have sent an order or delivery confirmation by email, or have commenced delivery of the goods.
- We reserve the right to correct pricing errors, stock levels and product information. In the event of significant changes, we will contact you for approval or refund.
- You are responsible for providing correct address and contact details. Suspected fraud or fraudulent orders may be reported to the police.
3. Payment Methods
We offer several payment options, including card payment, Kustom Checkout, PayPal and, in certain cases, invoice/credit for credit-approved business customers. Any fees and terms are clearly displayed at checkout before you complete your order.
Kustom Checkout is an independent checkout solution from Kustom AB. Kustom Checkout displays available payment methods, delivery options and checkout functions to make the purchase easier.
Kustom is not a bank and does not handle payments directly. The payment is processed by the payment service provider you select at checkout, for example Klarna, card payment via Stripe or other available options. Kustom does not perform credit checks; this may be carried out by the selected payment method or payment provider.
For B2B payments via Klarna, the payment may in some cases be handled by their partner Billie, depending on what is offered at checkout at the time of purchase. Separate terms apply to the selected payment provider.
By completing the purchase at checkout, you accept our terms of purchase and Kustom's terms of use, and confirm that you have read Kustom's privacy policy.
Read more about our payment options here.
4. Delivery
- We ship orders via UPS, DHL, DPD, PostNord, registered mail or DSV/Schenker (pallet goods), depending on the product, weight and destination.
- Delivery time is usually 3–7 business days. Delivery times are estimates and cannot be guaranteed, as they depend on several factors outside our control, such as carrier handling, weather and high volumes during peak seasons.
- When paying by bank transfer, the order is dispatched once the payment has been registered.
- We deliver within Sweden and to large parts of the EU, depending on the product and carrier.
- We always email you the tracking number when your parcel leaves our warehouse.
5. Shipping Costs
- Shipping prices depend on weight, volume, carrier and delivery destination.
- Exact shipping costs are shown in the shopping cart or at checkout before you confirm your order.
- Additional shipping costs may apply for bulky goods or deliveries to remote areas. In such cases, we will contact you before delivery.
6. Right of Withdrawal and Returns
As a consumer within the EU, you have the right to withdraw from your purchase within 14 days from the day you received the goods, under the EU Consumer Rights Directive.
- You may examine the goods as you would in a shop. If they have been handled more than necessary, we may deduct an amount for any reduction in value. Please keep the original packaging where possible.
- The customer bears the return cost, unless the item is defective, damaged or incorrectly dispatched.
- The easiest way to return goods is our DPD Pickup service — we book a courier to collect the goods from you. The cost depends on your country and is confirmed before booking.
- Return costs are higher for oversized goods and pallet goods.
- Business customers are not covered by the statutory right of withdrawal. Resellers have their own return terms.
Full terms on withdrawal, return costs, oversized goods, business customers and resellers can be found in our returns policy.
7. Transport Damage and Complaints
In the event of damage during transport, you must report it directly to the carrier on receipt and contact us with photos of the damage and the damage report number.
- Document the damage with photos of both the packaging and the product.
- As a consumer, you are covered by a legal guarantee of at least two years under EU law. National law in your country may give you longer protection.
- For approved complaints, we offer a remedy in accordance with applicable consumer law, e.g. a replacement item, spare part, repair, price reduction or refund.
- In practice we always resolve these matters in the best possible way, case by case. Contact us if you have any questions or problems.
More information can be found in our returns policy.
8. Order Cancellation
We reserve the right to cancel an order under specific circumstances, for example in the event of obvious pricing errors, technical faults, delivery obstacles, suspected fraud, or if the payment is not approved or completed.
- Incorrect pricing or product information
If an obvious pricing error or incorrect product description has been published on the website and cannot reasonably be honoured. - Suspected fraud or unlawful activity
If there is suspicion of false information, payment fraud or other misuse. - Circumstances beyond our control (force majeure)
For example natural disasters, strikes, government decisions, major transport disruptions or serious technical faults. - Unpaid orders or declined payment
If payment has not been completed or has been declined by the bank or payment provider. - Breach of our terms of purchase
If the buyer provides incorrect information or misuses campaigns, the right of return or the website's functions. - Unusually large orders without prior contact
For volumes that clearly deviate from normal consumption, we may contact the customer for verification before processing the order.
In the event of cancellation, we will refund any payment made within a reasonable time, unless otherwise required by law or by agreement with the payment provider.
9. Warranties
- Products are covered by warranty in accordance with the manufacturer's terms and/or what is stated on the product page.
- Certain products may carry an extended manufacturer's warranty — see the relevant product information.
- Warranty handling may in some cases take place via the manufacturer or a service partner.
- The manufacturer's warranty applies in addition to — not instead of — your legal guarantee rights as a consumer.
10. Uncollected Packages
- If a package is not collected and is returned to us, you will be charged the shipping cost for both the delivery and the return. If you would like the goods sent again, new shipping will be charged.
- The remaining amount will be refunded. This does not apply if the non-collection is caused by an error on our side.
- Please keep track of your package with the tracking number we email on dispatch, and contact us as soon as possible if something is not right.
- Special terms apply to resellers — see our returns policy.
11. Age Requirement
To shop with us, you must be at least 18 years old or have the consent of a parent or guardian.
12. Intended Use of Products
Our products must not be used in violation of applicable law. The customer is responsible for ensuring that products are used safely and lawfully, in accordance with the product's intended purpose.
13. Privacy Policy / GDPR
You can feel confident when providing personal data to us. We process personal data in accordance with applicable data protection legislation (GDPR) and use technical and organisational security measures to protect it.
We do not sell your personal data. We only share data with third parties when necessary to complete your order, for example with carriers, payment service providers, technical service providers, or when required by law.
When you use Kustom Checkout, personal data such as contact and order details may be processed in order for the checkout to function, to display relevant payment and delivery options, and to complete the purchase. Kustom Checkout may also use autofill functions if you have previously saved or entered details at checkout.
Kustom Checkout is an independent checkout function. The payment is handled by the payment provider you select (e.g. Klarna, Billie or card payment via Stripe), and that provider processes your personal data according to their own terms and privacy policies.
By completing the purchase at checkout, you accept our terms, Kustom's terms of use, and confirm that you have read Kustom's privacy policy.
If you select Klarna as your payment method, your personal data is processed by Klarna in accordance with Klarna's privacy policy and terms.
Cookies help us improve your experience with us. We use cookies to enable the website's basic functions and to analyse traffic and improve the service. More information can be found in our cookie policy.
We comply with GDPR. If you have questions about how we process personal data, contact us here.
The customer must read and accept the above terms before placing an order. Subject to typographical errors, technical faults, items selling out and price changes.
14. Contact Information
Thank you for shopping with us!
All registered trademarks used on this website, whether marked as trademarks or not, belong to their respective owners.
Frequently Asked Questions About Our Terms
When does my order become binding?
An order becomes binding only once we have sent an order or delivery confirmation by email, or once delivery of the goods has commenced — not at the moment the order is placed in the online store.
Can you cancel my order after I have paid?
Yes, in specific cases such as obvious pricing errors, suspected fraud, force majeure, or if the payment is not approved. In the event of cancellation, any payment made is refunded within a reasonable time.
How do I return an item?
Contact us within 14 days of receipt. The easiest way is our DPD Pickup service, where we book a courier to collect the goods from you; the cost is confirmed before booking. Full terms are in our returns policy.
What happens if I don't collect my package?
The package is returned to us and you are charged shipping for both the delivery and the return. If the goods are sent again, new shipping is charged. This does not apply if the non-collection is caused by an error on our side. Keep track of your package with the tracking number we email on dispatch.
Do I have to be 18 to order from you?
Yes, you must be at least 18 years old to shop with us, or have the consent of a parent or guardian if you are younger.
Can businesses pay by invoice?
Yes, credit-approved business customers can in certain cases pay by invoice or credit. For B2B payments via Klarna, processing may in some cases be handled by their partner Billie, depending on what is offered at checkout at the time of purchase.